- Where are Mission Rubber products made?
Corona, California, U.S.A.
- How long has Mission Rubber Company been in business?
Since 1958. Our first manufacturing facility was in Whittier, California (1958-1989). We moved to Corona, California in 1990. Click here for more.
- Where can you purchase Mission Rubber products?
Our products are sold in the United States and Canada through manufacturers’ representatives, and internationally through distributors. As part of our Mission Rubber family of companies, we have distribution centers in Brazil, the United Kingdom and Germany. Contact your local Mission Rubber sales representative or distributor/wholesaler here.
- How do I order Mission Rubber products?
Contact your Mission Rubber sales representative or local distributor/wholesaler here.
- How do I find the Mission Rubber sales representative in my area?
- What are Mission Rubber customer service hours?
Monday – Thursday
7:30 a.m. to 4:00 p.m.
7:30 a.m. to 3:30 p.m.
- As a homeowner, can I buy products directly from Mission Rubber?
No, we do not currently sell direct to the public. Send us a message here, or call us at 800‑854‑9991. We can refer you to a local distributor.
- Can I break box quantities?
Yes, less than box quantity can be ordered.
- What is the standard lead time?
Standard orders ship in 24 – 48 hours. Special orders may require additional lead time.
- Where can I find Mission Rubber products price lists?
Click here and choose your product.
- Where can I find Mission Rubber product literature?
If you are a sales representative or distributor, click here.
- Does Mission Rubber have a minimum order amount?
Minimum order of $100.00, unless otherwise stated.
- What are Mission Rubber's “Will Call” hours?
Monday – Friday
7:00 a.m. to 3:00 p.m.
- What is Mission Rubber’s “Will Call” policy?
“Will Call” orders require a 24-hour notice. All drivers must verify and sign for products. Credit cannot be issued for shortage claims, once the driver has left the facility.
- What is Mission Rubber’s Return Policy?
When responsibility for the return lies with the Buyer, e.g. ordered in error, excess stock, discontinuance of product use, change in product specifications, etc. and unrelated to any MISSION RUBBER COMPANY LLC performance, and the return is authorized by Mission Rubber, credit will be issued after receipt and approval of the quality of the goods, less a restocking charge of 25%, or at Mission Rubber’s discretion. Buyer must return product within six (6) months of delivery.
Where responsibility for the return is determined to be with Mission Rubber, e.g. product did not meet specifications, wrong goods shipped, etc.; Buyer’s remedy shall be repair or replacement of the part or product or, at Mission Rubber’s discretion, credit will be issued upon receipt, inspection and approval for credit by Mission Rubber. Except for will call sales, transportation in both directions is at Buyer’s expense. Under all circumstances, return may be made only with Mission Rubber’s approval, and immediately after Mission Rubber’s authorization.
For more details, click here.
- How would I submit for a Return Material Authorization (RMA)?
Send us a message here.
• original purchase order number
• part number(s)
• reason for your request
RMA approval may take up to 72 hours. A restocking fee is determined upon receipt and inspection of the product.
- Does Mission Rubber participate in buying groups?
Yes. We are listed with all major buying groups, including Affiliated Distributors (AD), OMNI, WIT & Company, Embassy Group LTD, Equity and The Distribution Group (TDG) in the U.S. In Canada, we are listed with CANAPLUS and OCTO.
- What type of pipes can Mission Rubber couplings connect?
We manufacture non-pressure, gravity flow couplings to join any type of pipe material and/or pipe size in sanitary sewer and drain waste & vent (DWV) applications.
- What type of steel is used in Mission Rubber clamp assemblies?
We utilize anticorrosive 301, 304 & 316 Series Stainless Steel clamp assemblies, 100% made in the U.S., and American Iron & Steel (AIS) compliant. Download a SDS here.
- Can Mission Rubber make custom coupling sizes?
Yes. We can manufacture any size coupling. Click here for a quote.
- How long do Mission Rubber couplings last?
We stand behind the integrity of our products and guarantee, that under proper installation and normal operating conditions, our products will last the life of the piping system. Click here for warranty details.
- What is Mission Rubber’s Warranty Policy?
LIMITED WARRANTY: Mission Rubber Company LLC warrants to the original Buyer that its products shall be free from defects in material and workmanship for a period of one (1) year and will replace defective product returned to it within that time period.
Click here for more details.
- Does Mission Rubber have a Continuous Improvement Policy?
Yes. We are always looking for ways to improve on our manufacturing processes, products and services. Click here for more details.
- What industry approvals do Mission Rubber products carry?
We carry domestic and international approvals such as, but not limited to, NSF-ISR ISO 9001:2008, IAPMO listings, FM Approval, CSA B602 approval, as well as all ASTM standards required. All product pages have approvals listed under the “Specifications” tab. Click here for full list.
- Does Mission Rubber sell/distribute any imported products?
No. All MISSIONMADE™ products sold/distributed are 100% made in the U.S.A.
- Does Mission Rubber import raw materials used in manufacturing its products?
No. All raw materials are domestically sourced.
- Are Mission Rubber products recyclable?
100% recyclable. Click here to learn how we incorporate recycling into company culture and manufacturing.
- Are there environmental benefits of rubber vs. PVC?
Yes. Mission uses a combination of natural, synthetic and recycled/reclaimed rubber in its production process. Recycled rubber is primarily from ground-up used and discarded tires. Tire crumbs are produced in a variety of mesh sizes and used in coupling production. Production of this type of rubber eliminates waste build-up in landfills, is manufactured at a low cost and with low energy requirements. Finally, it is the most economical of all rubber options.
The toxicity of polyvinyl chloride plastic (PVC), in contrast, has been reported throughout its existence. From production, through use, to disposal – PVC produces more dioxins than any other product. Dioxins are carcinogens and are highly toxic to the cells of our bodies. PVC IS BAD!!!
- What does a Cradle to Cradle (C2C) Certification mean?
Cradle to Cradle Certification is a comprehensive evaluation of the environmental impact of a product and the manufacturing process, focusing on the characteristics of sustainable materials, products and systems.
The new design paradigm called Cradle to Cradle Design, and the implementation of eco-effective design principles was introduced by MBDC (McDonough Braungart Design Chemistry, LLC) as a fundamental conceptual shift away from the designing of products and systems based on the take-make-waste model of the last century in which products were dumped in landfills after fulfilling their initial intended purpose (‘cradle to grave’).
In ‘cradle to cradle’ cycles materials are perpetually circulated, maximizing material value without damaging ecosystems.
No other coupling manufacturer can claim a Cradle to Cradle Certification.
- What is Mission Rubber’s position on sustainability, and what is being done to protect the environment?
We understand and embrace our role in the need to stabilize the relationship between the complex systems of human culture and the living world. The earth’s resources are limited, and require the opportunity to regenerate and replenish. We are committed to leading the industry in minimizing the impact of our manufacturing activates on the environment. As a result, we are continuously analyzing and implementing initiatives to examine our manufacturing processes and look for ways to improve recycling and reuse opportunities, and reduce our carbon footprint.
Click here for more details.
- Does Mission Rubber provide material Safety Data Sheets (SDS)?
SDS documentation (where applicable) is available on every product page. A master list is available here.
Under the Code of Federal Regulations (CFR), title 40, a “finished rubber article” is exempt from SDS reporting requirements. If used under normal conditions, this product is deemed safe.
- Are Mission Rubber products listed with any specification software?
Yes. MISSIONMADE™ products are listed with MasterSpec® and 4specs.
- What are the hydrostatic pressure rating, deflection and shear load capabilities of Mission Rubber couplings?
ASTM standards cover all variables that determine the hydrostatic pressure rating, deflection and shear load rating of each MISSIONMADE™ couplings (e.g. specific application, local environment of application site, pipe materials and pipe sizes)
ASTM standards are listed under the “Specifications” tab on all product pages. If you have a specific request, please send us a message here.
- What is the required torque when installing Mission Rubber couplings?
- Does Mission Rubber recommend a hand-torque wrench brand?
Yes. We recommend and stock pre-set and calibrated Seekonk Torque Wrenches.
- Can I use a “torque gun” and/or “impact gun” to install Mission Rubber products?
“Torque guns” and/or “impact guns” have a tendency to over-torque the bands. We recommend installation with pre-set calibrated torque wrenches for all MISSIONMADE™ couplings.
- Where do I find product submittals?
- Do you have a Standard Pipe Sizes reference available for download?
Yes. Click here.
- Can I use an adhesive lubricant on Mission Rubber NO HUB and HEAVYWEIGHT Couplings?
Adhesive lubricants are not required or encouraged with MISSIONMADE™ couplings.
However, we know that Black Swan® No-Hub Sealant has been used with our couplings in the past without any problems, often for hubless systems in cold climates where air testing is the only method allowed. Sealants don’t take the place of proper joint restraint. Some codes restrict lubricant use with no hub couplings. Check the applicable codes for restrictions.
- Do I have to grind off the positioning lugs and raised letters on the fittings to use HEAVYWEIGHT Couplings?
No. The fittings are manufactured to CISPI 310 which includes dimensional tolerances for the location, height, width and length of the lug. Fittings that meet the standard will work with no additional installation requirements.
- Can I use HEAVYWEIGHT Couplings to join PVC to cast iron?
No. According to ASTM C 1540, heavy-duty, shielded couplings are to be used only for joining hubless cast iron pipe and fittings. Use BAND-SEAL® Specialty Couplings to join PVC to Cast Iron.
- Do you have an FKM Chemical Resistance Guide?
Yes we do, and for over 300 chemicals. Click here.
- Can I use NO HUB and HEAVYWEIGHT Couplings for underground hubless systems?
Yes. MISSIONMADE™ shielded, NO HUB Couplings have a long history with engineers and contractors seeking outstanding performance and reliability underground.
MISSIONMADE™ NO HUB and HEAVYWEIGHT Couplings provide a semi-rigid joint that allows deflection and recovery in underground applications. More important, they maintain system integrity, with the rigidity and pressure resistance required in modern plumbing designs.
- I have an idea for a new product. Can you help me?
- Is Mission Rubber a good place to work?
Our employees think so! We recognize that each employee is an integral part of the whole. Treating our employees with respect and dignity means promoting a safe and healthy workplace, providing a living wage, and fostering a better standard of living through continuing technical education.
- I really need to talk with a person. Can I call someone if I need help?
800-854-9991 (US and Canada)